How we do business – the boring but important stuff


Price – Coaching sessions are charged at the agreed rate specified in the proposal plus VAT and expenses per session (up to 2 hours). Reasonable contact via text/email/phone between sessions is included in this rate, as is any ordinary preparation and follow up activity regarding sessions. More substantive work that flows from or between sessions will be charged for at an hourly pro rata rate relative to the quoted session rate within the proposal. 

Travel costs – mileage costs are reimbursable at 45p per mile (as per HMRC guidance), as are any necessary accommodation, other forms of travel and subsistence or out of pocket expenses which are all recharged at cost.

Cancellation – while we maintain as much flexibility as possible to suit the busy and changing schedules of our clients, we reserve the right to charge for sessions that are cancelled within 48 hours of the appointment, including any unavoidable expenses incurred and not reclaimable.

Session length – this may vary but generally sessions last 1.5 hours with an upper limit of 2 hours, except in exceptional circumstances where they may take longer for which we reserve the right to charge pro-rata. 

Confidentiality – as members of the Institute of Business Consulting we abide by their professional code of conduct, and as such all information is treated with confidentiality.

Intellectual property and ownership thereof will remain with Warwick Insight Limited for all work undertaken.

Price increases – we reserve the right to increase our prices annually on 1st January each year to reflect inflation and increases in operating costs. 

Termination – the agreement for services may be terminated at any point with 4 weeks’ notice by either party.